Remote eCommerce Support Specialist
- - Customer Service
- Sarasota, FL, USA
- Full Time
- MyUS Benefits Package: Medical, Dental, Vision, Company Paid Life, PTO, Holiday, 401K match, Tuition Reimbursement
NEW HIRE $500 SIGN-ON BONUS! $250 PAID AT 30 DAYS AND $250 PAID AT 180 DAYS. TO BE ELIGIBLE, CANDIDATES MUST BE OFFERED A POSITION AND BEGIN WORK BY 10/31/2020
MyUS.com is looking for enthusiastic Remote eCommerce Support Specialists (CSR's) to take great care of our members. If you are passionate about eCommerce International Business, enjoy providing solutions for our current members that contact us, and are focused on offering world class service, this could be just the right opportunity for you! This is not your typical service role, instead you get to work directly with our international customers via email, chat, social media, and occasional phone calls. Don't miss your chance to work with members from all over the world!
Responsibilities and essential job functions include, but are not limited to the following:
- Provide timely and accurate information to incoming customer orders and product knowledge requests via chat, email and telephone communications
- Professionally address customer issues and ensure effective and long term problem resolution in a high volume and high paced environment resulting in customer satisfaction, business growth, and account retention
- Process customer orders and changes according to established department policies and procedures, while demonstrating effective problem solving skills, compassion, and empathy
- Partner with the organizations sales team and recommend service enhancements, changes, and corrections as required for necessary feedback and optimal account utilization
- Maintain and enhance customer satisfaction, growth and expansion of services
- Clarify, educate, manage and explain service options, fees and processes to current and prospective customers along with billing accordingly with timely follow-up
- Reply to, create, manage and process emails, live chat, and phone communications to and from customers, vendors, and staff
- Respond and research any service failures or customer inquiries, and correct, report, and escalate accordingly to outlined procedures and processes
- Other duties as assigned by management
Summary of Experience and Education:
- HS Diploma or GED required
- Previous customer service related experience in the areas of virtual chat and email preferred
- Microsoft Suite, Live Chat, Typing 35+ WPM, and Internet Applications experience required
- Salesforce.com experience preferred but not required
- Must be able to read, write, and speak the English language fluently
This position requires 2 months of training Monday – Friday from 9am to 5pm EST.
Once training is complete, days off will be one weekday and one weekend day from 10am to 6pm EST.
This remote position will require you to independently have access to the following equipment:
- Personal computer/laptop
- High speed Internet access
- Distraction free work space within your home
All applicants will be required to successfully complete a typing test and written assessment.
Only candidates residing in Florida will be considered for the position.
MyUS was originally conceived as a means for expatriates to receive U.S. catalogs and mail overseas. This simple idea flourished, and quickly grew into a pioneering global company that opened US retail channels to international shoppers.
For 20 years, consumers around the globe have trusted MyUS to provide a simple, reliable way to shop US online stores and ship their purchases worldwide. We deliver a streamlined and cost-effective shopping experience and shipping experience to 550,000+ members in 220 countries and territories.
MyUS has been named to Inc. magazine's 5000 fastest-growing private companies six times since 2008, and for good reason. As the first and largest company in the industry, MyUS receives and ships over $260 million in eCommerce purchases annually, with hundreds of new members joining every day.
Only MyUS has the resources, expertise, customer dedication and global experience to make shopping and shipping from the US consistently fast, dependable and affordable.